Normal Support Hours

Our team are on hand for any support queries, Monday to Friday Wellington business days, 9.00am to 5.30pm.

Contact Us

Emailing us will create a support ticket.

Network Status

Significant planned and unplanned disruption affecting services is posted on our Network Status Page

"Follow" that page or articles on it to be notified of new posts.

Downloads

Visit our Downloads Page to get our support app or data updater applications.

After Hours Support

For urgent queries outside these times, you will be directed to our after hours auto attendant, and given the option to be transferred to our on-call urgent after hours support person's mobile phone. Please note that after hours call out fees may be charged for this service at GuestTraction's discretion:

  • $150+GST per hour
  • One hour minimum charge

If you transfer to a mobile and are connected to voicemail, please leave a detailed message, including the nature of the problem and what assistance you would like. Missed calls with no message, or a message without adequate details may not be returned.

We are dedicated to ensuring 24/7 uptime of our online services, but cannot guarantee a response after hours for general non-urgent support enquiries.

Our after hours call out fees enable us to provide after hours support for those who need it, while keeping our standard support rates low!

Browse Help Article Categories

General

Downloads

Network Status

See all 29 articles

Data Privacy and GDPR

Channel Surfer

Channel Configuration

Webrooms

General

Updating

See all 11 articles

Performance metrics

Connectivity

See all 17 articles

Dash

Setting up Online Check In and/or Keyless Entry

Online Check-In and Keyless Entry

See all 8 articles

Content Loading

Websites

SmartSite reference for user admin

Legacy "Welman" CMS Quick Start