Normal Support Hours

Our team are on hand for any support queries, Monday to Friday Wellington business days, 9.00am to 5.30pm.

NZ Free Phone: 0800 669 638
Int'l Phone: +64 4 384 6906

Email to this address is placed in a priority queue to be addressed by any one of our team members, so this is the best way to make sure your query is handled quickly. Emailing or calling an individual team member is subject to the availability of that person.

Network Status

Significant planned and unplanned disruption affecting services is posted on our Network Status page.

Visit: Network Status Page
"Follow" that page or articles on it to be notified of new posts.

After Hours Support

For urgent queries outside these times, you will be directed to our after hours auto attendant, and given the option to be transferred to our on-call urgent after hours support person's mobile phone. Please note that after hours call out fees may be charged for this service at GuestTraction's discretion:

  • $150+GST per hour
  • One hour minimum charge

If you transfer to a mobile and are connected to voicemail, please leave a detailed message, including the nature of the problem and what assistance you would like. Missed calls with no message, or a message without adequate details may not be returned.

We are dedicated to ensuring 24/7 uptime of our online services, but cannot guarantee a response after hours for general non-urgent support enquiries.

Our after hours call out fees enable us to provide after hours support for those who need it, while keeping our standard support rates low!

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