Submit a request

Step 4: Inventory Source (connecting your channel manager for live availability and rates)

Step 1: Select Connections Tab. 


Select Configure Your Inventory Source



Step 2: Select your Channel Manager and PMS (Property Management System) provider from the dropdown. If your Channel Manager or PMS provider cannot be found in the dropdown, please contact GuestTraction 

Once your Channel Manager and PMS has been selected click SAVE.

Below is an example of a property who uses Staah/Callista.

Select Create New ______ Connection for your Channel Manager.


Your provider will be displayed as follows: 


If you have any questions during this stage, contact GuestTraction 


Step 3: Email mapping details to your Channel Manager, so they can connect your property to On Duty (channel name: Webrooms).

Email details are located under Mapping Details


Next step is to email the mapping details to your channel manager.

Select Compose Email to..... to bring up your default email.

If this does not work, click Copy Details to Clipboard button, and Paste the contents into an email to your channel manager provider.

Your channel manager provider will complete mapping to the Webrooms channel.

Otherwise, you can add this channel and map yourself via your channel manager. 

Once email has been sent to your channel manager click SAVE



Step 4: Check GuestTraction (On Duty) has successfully received availability and rate updates from your channel manager. 

Once GuestTraction has successfully received updates from your channel manager, the connection (as below) will display 'Good' instead of 'Inactive'. 


Select Edit Connection shown in screenshot above, to view mapping details. 
You can also check GuestTraction has successfully received updates via the 'Worksheet', which displays live availability and rates. 


If you have any issues regarding the above, please follow up with your channel manager provider to complete the connection if needed. Or contact GuestTraction on 


Proceed to Step 5: Perform On Duty Accommodation Search


Have more questions? Submit a request


Please sign in to leave a comment.