UPDATE: This has been resolved.
We are currently experiencing a problem where some properties who use @xtra email are unable to send @guesttraction.com an email.
Properties are also unable to receive any emails from @guesttraction.com as they are being blocked by xtra, this includes Booking.com and third party confirmation emails which are sent from email@example.com.
If you have @xtra mail please follow the below instructions in the meantime to add firstname.lastname@example.org and email@example.com to your address book so you have no problems sending or receiving emails from us:
1. Login to http://webmail.xtra.co.nz using your xtra username and password
2. Click on 'ADDRESS BOOK' across the top
3. Click 'New' then 'Add Contact'
4. Enter the below information:
You should now be able to send and receive emails from firstname.lastname@example.org (this includes third party confirmation emails)
We are working closely with Xtra support to resolve this issue and will keep any properties involved updated.
Recommendation: We strongly recommend anyone using Xtra as their primary business email to immediately get a new mail system. Please contact us if you are interested in getting a new mail system set up.