Sometimes a live test booking is needed to confirm system operation; we need to minimize the disruption that this could cause. The best way to do this is to make a booking for a long time in the future. Making a booking that starts in the next week will cause disruption to Accommodation providers, so please avoid this if at all possible.
To Cancel a test booking
- Log in to Webrooms and Search for your group e.g. Ezibed. The goal is to find the management property (each group has one)
Click Dashboard here.
2. Group Wide Dashboard
Then Click Ezibed to get to the Group wide menu:
3. Group Wide Booking History Page
Then click specifically on the left hand "Booking History" link, That will take you to group wide Booking History, as opposed to the link at the top which will take you to "Booking History" for this specific property.
4. Find your booking
It is likely the most recent one. Click the View button to the right of it.
5. Edit Booking
- Set New PMS Comm Status to Attempt to (re?)send to PMS (this ensures that the booking update is received at the property's end)
- Set New Status to Cancelled
- Leave Restock as Re-stock the inventory used by this booking
- Set Refund to Automatic Credit Card Refund (this will show the charge that will be refunded, including date and time)
- Leave Send Email as Send confirmation email
- Click Save
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